Questions? Answers!

Just about 200 metres from our apartments you’ll find a frelo bike-rental station. A great way to explore Freiburg and the surrounding area – from the Stadtgarten to the vineyards – flexibly and actively.

Please check out by 11:00. Leave your apartment key card on the table and close the door behind you. Complete the online check-out in the digital guest system – your invoice will then be sent to you automatically. Late check-out until 12:00 is possible by prior arrangement. A flat fee of €100 applies in the event of a lost apartment key card.

We are happy to provide a baby cot and a high chair free of charge. Simply reserve these before you arrive, or contact our team during your stay.

You can find a digital city map here: Download the city map as a PDF

The City of Freiburg charges a statutory overnight accommodation tax (Übernachtungssteuer) of 5% of the accommodation rate for private stays. This tax is already included in the price shown when you book, so there is nothing extra to pay on arrival. Freiburg does not levy a separate visitor’s or spa tax (Kurtaxe).

The accommodation comes with a kitchen that is handed over clean and fully equipped. Please put dishes, cutlery and pots back in the cupboards only when they are clean.

Please do not shower outside the shower cubicle and keep the bathroom as dry as possible.

For stays of seven nights or more, we offer a free intermediate cleaning on request. This includes cleaning the floors, changing the towels, emptying the bins, replenishing toilet paper, coffee pads and soap, and a quick clean of the bathroom and kitchen. Additional intermediate cleaning at intervals of your choice is available for €25 per clean. Please contact our team to arrange this.

On departure, we kindly ask our guests to leave the apartment swept clean and with the dishes washed. Heavy soiling will be charged according to the work involved, with a minimum charge of €25. We take the liberty of retaining your credit card or passport details as a deposit. This data is irrevocably deleted on the day of departure.

A fan is available free of charge for hot summer days. Should you need anything further, please get in touch.

Too cold? Please contact our team – we will be happy to place a fan heater in your apartment.

We welcome your suggestions and ideas for improvement. If anything is not to your satisfaction, please let us know straight away so that we can put it right during your stay.
Guest satisfaction is our top priority.

To protect our guests, our team and our neighbours, binding house and access rules apply in all apartments. Only guests who have booked and registered correctly may access the apartments and the areas reserved exclusively for guests. Visitors must be registered with us and expressly approved before entering the building, by phone on +49 761 600 466 60. Apartment key cards, keys and access codes must not be passed on to third parties.

The apartments may only be used for the agreed purpose of accommodation. Commercial or business use, subletting, granting use to third parties, overnight stays by unregistered persons, and parties or events are not permitted. The solicitation, brokering or provision of sexual services on the premises and in the apartments is also expressly prohibited. Quiet hours apply from 22:00 to 07:00; noise, harassment, threats, violence, drugs, weapons and other unlawful conduct will not be tolerated, nor will open flames anywhere in the building. The apartments, their furnishings and other property must not be damaged; we may charge you for any damage caused.

We are entitled to verify access and booking authorisation; suitable proof of identity must be provided on request, and the instructions of our team must be followed. Checks are carried out according to uniform, non-discriminatory criteria. In the event of violations, we may refuse access, ask individuals to leave the premises, block access media, end the stay early, issue a ban from the premises, and notify the police or the relevant authorities; we may charge you for any damage and additional costs incurred.

Police | Fire brigade | Emergency doctor

112

St. Josefs Krankenhaus | Sautierstraße 1 | 79104 Freiburg

+49 761 27 22-1

Karls-Apotheke | Leopoldring 5 | 79098 Freiburg

+49 761 34422

Büro/Office | Stühlingerstr. 21 | 79106 Freiburg

+49 761 600 466 60

Please enter your billing details in our guest system before your day of departure. Your invoice will be sent automatically to the email address you provided on the day of departure.

The rental price includes bed linen, bath towels, tea towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine and salt and pepper; apartments with a washing machine are also stocked with detergent. Please let us know if you need a top-up or anything else. Final cleaning is also included in the price.

You can park comfortably in our on-site car park for €15 per night per space. Please contact our team if you would like to book a space.
Fees can be paid online.

If all our spaces are already fully booked, we recommend the following public car parks in the immediate vicinity:

Parkhaus Karlsbau P13
Auf der Zinnen 1
79098 Freiburg
karlsbau-freiburg.de

or

Schlossberggarage
Schlossbergring 14
79098 Freiburg
parken-in-freiburg.de

Pets are warmly welcome. For the additional cleaning we charge a flat rate of €15 per night per pet. Please register your pet with us before you arrive.

Has something in the apartment stopped working? Please contact our team immediately – by phone on +49 761 600 466 60 or by email at office@appartements-stadtgarten.de. We will find a solution together.

On the VAG website you will find the VAG network maps as PDF downloads and timetable information.

Did you enjoy your stay and would you like to come back? Visit our homepage or call us (+49 761 600 466 60). We will be happy to help you choose the perfect apartment for you.

Saving energy together – every contribution counts!

• Turn the heating down by one degree.
• Set the fan one level lower or open the window to let in cooler air.
• Set the fridge to a medium cooling level.
• Switch off lights and the fan when leaving the apartment.
• Reduce water consumption.
• Close windows and doors when leaving the apartment.
• Air the rooms in short bursts rather than leaving windows tilted open.

Thank you for taking part!

All our apartments are non-smoking apartments. We reserve the right to charge for damage to the inventory, such as burn marks, at replacement value. The additional cost of special cleaning will be charged at €300.

The city centre is about a 6-minute walk away.

The Stadtgarten & Schlossberg

Right across the street lies the Stadtgarten (approx. 130 m), with over 250 rose varieties, old trees and the valley station of the Schlossbergbahn funicular. It takes you comfortably up to the 460 m high Schlossberg, with wonderful views over Freiburg, the Black Forest and the Rhine plain.

Towards the main railway station:

Departure Europaplatz (approx. 6-minute walk)
Tram line 5 towards Rieselfeld, get off at Hauptbahnhof (main station)
Journey time approx. 4 minutes

Restaurants

Enchilada Freiburg ~ Mexican – Auf der Zinnen 1 (approx. 5-minute walk)
Hongkong ~ Asian – Auf der Zinnen 10 (approx. 6-minute walk)
Schlossbergrestaurant Dattler ~ German/Baden cuisine – Am Schlossberg 1 (approx. 15 minutes)

Café

Café in the Stadtgarten (directly opposite, approx. 130 m) – a relaxed spot for coffee with an outdoor seating area, right at the valley station of the Schlossbergbahn.
Café Mozart, Habsburgerstraße 127 (approx. 10-minute walk)

Supermarket

Rewe, Kaiser-Joseph-Straße 165 (approx. 10-minute walk)
Aldi Süd (in Schwarzwald-City), Schiffstraße 7 (approx. 11-minute walk)
Edeka, Wasserstraße 2 (approx. 11-minute walk)

Bakery

Backstube im Karlsbau, Auf der Zinnen 1 (approx. 5-minute walk)

Supermarket (open Sundays & evenings too)

Lemi-Supermarkt at the main railway station, Bismarckallee 3 – open daily into the late evening, including Sundays. Reachable by the tram described above towards the main railway station.

Bank / ATM / bureau de change

Sparkasse, Kaiser-Joseph-Straße 186 (approx. 4-minute walk)
Volksbank, Kaiser-Joseph-Straße 224 (approx. 1-minute walk)
Postbank, Auf der Zinnen 1 (approx. 5-minute walk)
Reise Bank AG Freiburg, Bismarckallee 7F (at the main railway station)

Pharmacy

Karls-Apotheke, Leopoldring 5 (approx. 5-minute walk)

Münster & Münstermarkt (local vendors for fruit, vegetables, handmade goods, etc.)

Market opening hours
Monday to Friday 07:30 – 13:30
Saturday 07:30 – 14:00
Address: Münsterplatz
Walk from Bertoldsbrunnen approx. 1 minute

Visiting the church
Monday to Saturday 10:00 – 17:00
Sundays and public holidays 13:00 – 19:00

Visiting the tower
Monday to Saturday 10:00 – 16:00
Sundays and public holidays 13:00 – 16:00

Augustinermuseum

Address: Augustinerplatz
Walk from Bertoldsbrunnen approx. 3 minutes
Opening hours
Tuesday to Sunday 10:00 – 17:00 (Fridays until 19:00)

1. Das Erste HD
2. ZDF HD
3. RTL Television
4. SAT.1
5. ProSieben
6. VOX
7. RTL2
8. Kabel eins
9. SIXX
10. Sat.1 Gold
11. ProSieben MAXX
12. Comedy Central
13. Super RTL
14. Disney Channel
15. Kika HD
16. Arte HD
17. PHOENIX
18. Tagesschau24
19. ZDF_neo HD
20. ZDFinfo
21. EUROSPORT 1
22. SPORT1
23. Kabel eins Doku
24. DMAX
25. CNN
26. N-tv
27. WELT
28. France 24 (en Français)
29. France 24 (in English)
30. France 24 (in Arabic)

At Mozartstraße 1, video surveillance covers only the immediate areas around the outer and inner main entrance. It serves to protect our guests and team, to control access, and to help clarify specific security incidents.

Apartment doors and living areas are not monitored. No audio recording, facial recognition or other AI-based analysis takes place.

Recordings are generally deleted automatically after 48 hours at the latest, unless they need to be temporarily retained as evidence due to a specific incident.

For detailed information on video surveillance, please see our Privacy Policy.

Some of our apartments have a washing machine, which you can use free of charge including the detergent provided. If you have any questions, please contact our team.

Please dispose of your waste in the bins provided in the corridors (yellow: plastic, green: paper and brown: residual waste); these are emptied daily. On departure, you can leave any rubbish in the apartment and we will dispose of it during the final clean.

All apartments are equipped with free Wi-Fi.
The Wi-Fi access details are:
Network name:

Freiburg Appartements

Password:

mozartaccess