Apartment or hotel room?
An apartment offers you everything a hotel room does – and much more: spacious living and sleeping areas, a fully equipped kitchen and the freedom to plan your day independently of breakfast and restaurant hours. Especially for families, groups and longer stays, a holiday apartment is usually the more economical choice, as you book an entire apartment rather than individual rooms. And you won’t have to go without your usual comforts: bed linen, towels and final cleaning are included, and our team is personally there for you.
Booking, Changes & Cancellations
Book your stay conveniently through our website. Depending on the rate you have booked, you can make changes and cancellations yourself. To do so, open the booking confirmation you received by email straight after booking and click the link “Detailed Booking Information” at the end of the email. On the following page, please enter the email address used for the booking and your surname. You can then view, change or cancel your booking.
Depending on the rate, up to two rebookings are free of charge. Changes and cancellations are free of charge up to three days before arrival.
Please note that for bookings made via booking portals such as Booking.com, the conditions stated there apply.
Direct booking – your advantages
When you book directly through our website, you are guaranteed the best price – with no booking fees and no agency commissions. You benefit from flexible change and cancellation options up to three days before arrival, and our team is your personal point of contact before, during and after your stay. Exclusive offers such as the Long Stay Special with the discount code LONGSTAY (20% off from 30 nights) are also only available when booking via our website.
Discount for Longer Stays
For longer stays, you benefit from attractive special rates. For stays of 30 nights or more, simply enter the discount code LONGSTAY when booking via our website to receive 20% off the booking price.
Payment Information
Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.
Arrival
How to reach us:
By car:
From the A5 motorway, take the Freiburg-Mitte exit and follow the B31a towards Freiburg. At the Schlossbergring, move into one of the two left-hand lanes to turn onto Schwabentorring. After about 550 metres, turn left into Mozartstraße – after about 250 metres you will find us on the left.
By public transport:
From the main railway station, take tram line 3 towards Zähringen and get off at the Europaplatz stop. A six-minute walk brings you to our door.
Check-in
You can move into your apartment from 16:00 – check-in at our check-in machine directly at the building is available around the clock. After entering your access code, your room card is ready for you. Further information is also available in the digital guest service system. Arrival before 16:00 is possible by prior arrangement.
Check-out
Please check out by 11:00. Leave your room card on the table and close the door behind you. Complete the online check-out in the digital guest system – your invoice will then be sent to you automatically by email. Late check-out until 12:00 is possible by prior arrangement.
Luggage storage
Luggage storage is possible by prior arrangement. Please contact us in advance by email or phone.
Our services
The rental price includes bed linen, bath towels, tea towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, detergent for the washing machine, and salt and pepper. Please let us know if you need a top-up or anything else. Final cleaning is also included in the price.
Cleaning
For stays of at least seven days, we offer a free intermediate cleaning on request. This includes cleaning the floors, changing the towels, emptying the bins, replenishing toilet paper, coffee and soap, and a quick clean of the bathroom and kitchen.
Additional intermediate cleaning at intervals of your choice is available for €25 per clean. Please contact our team to arrange this.
On departure, we kindly ask our guests to leave the apartment swept clean and with the dishes washed. Heavy soiling will be charged according to the work involved, with a minimum charge of €25. We take the liberty of retaining your credit card or passport details as a deposit. This data is irrevocably deleted on the day of departure.
Washing machine
Some of our apartments have a washing machine, which you can use free of charge including the detergent provided. If you have any questions, please contact our team by phone.
Internet
Free Wi-Fi is available in all apartments.
Parking
You can park comfortably in our on-site car park for €15 per night per space. Please contact us if you would like to book a space.
Fees can be paid online by credit card or PayPal.
If all our spaces are already fully booked, we recommend the following public car parks in the immediate vicinity:
Parkhaus Karlsbau P13
Auf der Zinnen 1
79098 Freiburg
karlsbau-freiburg.de
or
Schlossberggarage
Schlossbergring 14
79098 Freiburg
parken-in-freiburg.de
Pets
Pets are warmly welcome. For the additional cleaning we charge a flat rate of €15 per night per pet. Please register your pet with us before you arrive.
Children
We are happy to provide a baby cot and a high chair free of charge. Simply reserve these before you arrive, or contact our team during your stay.
Smoking
Smoking is not permitted in the apartments or anywhere in the building. Please understand that we will charge €300 if this rule is not observed.
Invoice
Please enter your billing details in our guest system before your day of departure. Your invoice will be sent automatically to the email address you provided on the day of departure. You will receive access to our guest system a few days before arrival.